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The Client
The Chartered Institute of Library and Information Professionals is the leading professional body for librarians, information specialists and knowledge managers.
CILIP forms a community of around 36,000 people engaged in library and information work, of whom approximately 21,000 are CILIP members and about 15,000 are regular customers of CILIP Enterprises.
Their Challenge
The Membership Support Unit at CILIP wanted to respond to requests from their members for careers advice. They wanted to provide a service that would allow their members access to an impartial service that would help them to manage their career.
C2 met CILIP and it was identified that every session needed to be one-to-one in order to ensure that each CILIP member received individual advice that was relevant to their circumstances. Each member would be given the opportunity to receive guidance from an adviser twice per year.
CILIP and C2 also decided that it would be useful for a C2 adviser to attend their Graduate Day so that recent graduates would have the opportunity to speak to a careers adviser about their career path.
How
CILIP wanted to ensure that all their members could access this service regardless of their location. Therefore it was decided that all sessions should be held either over the phone or via email; this ensured that the service was easily accessible to all their members. Telephone session would be scheduled in advance and the client would be asked to fill in a brief questionnaire beforehand to enable the adviser to prepare an individual session. Emailed requests would be responded to within two working days.
Feedback from CILIP members:
“I found the advice given well thought out and very helpful”
“Very valuable to be able to speak to someone new and get a fresh pair of eyes to look at my situation with me.”
“I was very happy with the service. Part of the advice I was given seemed incredibly obvious once I'd heard it, and it was good to have some things I already knew confirmed. I would definitely use this service again.”